Last Updated: 11 March 2026
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.
We are committed to protecting your privacy and ensuring that your personal information is processed in accordance with the Protection of Personal Information Act.
By using this website, you consent to the practices described in this policy.
1. Responsible Party
The responsible party for processing your personal information is:
Playgrounds
Email: info@playgroundssa.com
Phone: +27 63 169 2483
Address: 4958 Jan Frederick Ave, Randpark Ridge
Eagle Canyon Office Park
This organisation determines the purpose and means of processing personal information.
2. What Personal Information We Collect
We may collect the following personal information when you use our website or services.
Personal Details
- Name and surname
- Email address
- Phone number
- Information submitted via contact forms
- Booking or event registration information
Technical Information
When you visit the website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
Children’s Information
Our services are intended for families and children. We do not knowingly collect personal information directly from children without parental or guardian consent.
Parents or guardians are responsible for supervising children’s online activities.
3. How We Collect Information
Information may be collected when you:
- Fill out contact forms
- Submit enquiries
- Make bookings or reservations
- Subscribe to newsletters
- Browse our website
Information may also be collected automatically through cookies or analytics tools.
4. Purpose of Collecting Personal Information
We collect and process personal information for the following purposes:
- Responding to enquiries
- Providing information about our playground services
- Processing bookings or event registrations
- Improving our website and services
- Communicating updates or important notices
- Ensuring the proper functioning of the website
We only collect information necessary for these purposes.
5. Legal Basis for Processing Information
Personal information is processed in accordance with the Protection of Personal Information Act based on:
- Your consent
- Legitimate business interests
- Compliance with legal obligations
- Performance of services requested by you
6. Sharing of Personal Information
We do not sell, rent, or trade personal information to third parties.
However, information may be shared with trusted third-party service providers when necessary to operate the website or services, including:
- Website hosting providers
- Payment processors
- Email communication services
- Website analytics services
These providers are required to protect personal information and process it only for the agreed purposes.
7. Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience.
Cookies help us:
- Understand how visitors use the website
- Improve website functionality
- Remember user preferences
You may disable cookies through your browser settings. However, this may affect some website functionality.
8. Protection of Personal Information
We take reasonable and appropriate technical and organisational measures to safeguard personal information against:
- Loss
- Unauthorized access
- Misuse
- Alteration or disclosure
Despite our efforts, no internet transmission can be guaranteed to be completely secure.
9. Retention of Personal Information
Personal information will only be retained for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal and regulatory obligations
- Resolve disputes
Once information is no longer required, it will be securely deleted or anonymised.
10. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Object to the processing of personal information
- Withdraw consent for processing where consent was previously given
Requests can be made by contacting us using the details below.
11. Complaints to the Information Regulator
If you believe that your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator South Africa.
Contact details:
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
Users are encouraged to review the privacy policies of any third-party sites they visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The updated policy will be published on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Playgrounds
Email: info@playgroundssa.com
Phone: +27 63 169 2483
Address: 4958 Jan Frederick Ave, Randpark Ridge
Eagle Canyon Office Park